3gates Property Lettings Ltd has been short listed as a TOP 5 Letting Agent in the North East Region of the Estate & Letting Agent Awards

The Estate & Letting Agent Awards, the largest and longest running awards in the Letting Agent industry have announced their shortlist for 2011.

Known in the trade as The ESTAS, the competition determines the best Letting Agents in the country through research carried out amongst customers who are asked a series of questions about the service they have received from their agent. Over 26,000 questionnaires were completed by customers during the competition. The regional categories are Northern Ireland, Scotland, Wales, North East & North West, Yorkshire & Humber, Wales, West Midlands, East Midlands, East of England, South West, Southern, South East and London. It has been announced that 3gates Property Lettings have voted as one of the best Agencies, as voted for by their customers and clients.

The Sunderland based Property Lettings and Management agency has been shortlisted as a TOP 5 Letting Agent in the North East region.

The top three letting agents for each region, as well as the national awards, will announced by Phil Spencer from Channel 4’s Location, Location, Location at a lavish ceremony in London on 15th April. Phil Spencer said, “All agents have to drive standards higher, raising the bar in terms of the quality of advice offered and the level of customer service they deliver and the ESTAS help to do just that!”

Simon Brown, who runs the awards every year, said “Every agent who takes part in the ESTAS puts their reputation on the line. As an ESTA agent they’ve committed to having their customer service levels independently reviewed and that says a lot about the type of agency they are. Making the shortlist takes a huge effort and every agent that has done so should get the credit they deserve”. Garry Tsang, Property Manager of 3gates Property Lettings, based at 30 New Durham Road, said, “We take our levels of customer service very seriously because we know clients have a choice. We have always been very proud of the personal service we provide so this is great way to demonstrate how good we really are in an industry that usually offers very little award or recognition for the hard work you put in. It is a credit to the whole team at 3gates Property Lettings to have been even short listed for such a prestigious award. We are delighted to have achieved so much since launching the Company in 2007.”

Tracey Tsang, Company Director adds; “We are really excited to be part of this key industry event. Our business objectives are precisely aligned with those of the ESTAS, which are to help our Landlords maximize their assets and returns. The ESTAS focus on providing valuable customer feedback and we focus on providing valuable marketing services, both with a view to ensuring that us, as agents, win more business and continue to achieve only the best results.” Our team, which comprises of Victoria Bond, Accounts Manager, Fiona Hughes, Senior Administrator, Riki Tsang, Garry Tsang, Maintenance Director and I will be traveling to the London Park Lane Hilton Hotel in April to attend the Awards ceremony.

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